Frequently Asked Questions

No. Caesar Diamonds works with both trade partners and private clients. Jewellers, designers, retailers and dealers buy wholesale diamonds and white label manufacturing from us, while private clients commission bespoke jewellery and engagement rings directly.

Caesar Diamonds is based at 100 Hatton Garden, Suite 225, London EC1N 8NX. Our design, casting, setting, finishing and quality control all happen in-house at that Hatton Garden address, and visits are by appointment so a specialist can give you their full attention.

Yes. We design and make bespoke engagement rings in Hatton Garden, from CAD modelling and diamond selection through casting, setting and UK hallmarking. You approve photorealistic renders before anything is cast, and follow every stage through Caesar Track.

White label jewellery is made to a retailer's or designer's specification and supplied without the manufacturer's own branding, ready for you to package and label as your own. Caesar Diamonds produces white label pieces in 18k gold, platinum, palladium and silver, with agreed specifications held on file so repeat orders match.

Yes. We supply wholesale GIA-certified natural diamonds and certified lab-grown diamonds to approved trade partners, from single stones and matched pairs to recurring supply. Trade accounts receive wholesale pricing, a dedicated sourcing contact and documentation suitable for resale.

Call us on +44 7400 400918 or send an enquiry through our contact page and tell us what you make and the volumes you need. We arrange a discovery call, and most partnerships begin with a pilot project before ongoing work. Approved partners then receive wholesale diamond pricing and access to white label manufacturing.

We are flexible on minimums, especially for pilot projects. Volumes and lead times are agreed during onboarding, and we suggest batches that make logistical sense for your business rather than imposing a fixed threshold.

Yes. Our natural diamonds comply with the Kimberley Process Certification Scheme and are supplied with grading certificates, with provenance details logged against each order in Caesar Track. If you need origin or inscription information for a specific stone, we confirm it before you commit.

We manufacture in 18k white, yellow and rose gold, platinum, palladium and silver. Metal choice is confirmed at the brief stage because it affects durability, colour and price.

Yes. Every finished piece is assayed and hallmarked in line with UK hallmarking regulations before dispatch, with the documentation retained against the order or project record.

Yes. The whole process works remotely: we share CAD renders, diamond certificates and production photography online, and finished pieces are delivered fully insured by tracked courier across the UK and overseas. Clients and trade partners throughout the UK and internationally work with us this way.

Call +44 7400 400918 or email info@caesardiamonds.com, or send an enquiry through our contact page. Our office is at 100 Hatton Garden, Suite 225, London EC1N 8NX, and visits are by appointment.

Most bespoke pieces take 4-8 weeks from design approval to completion. Complex pieces or those requiring rare stones may take longer. We provide realistic timelines at the outset and track every stage through Caesar Track.

We begin with a consultation to understand your vision, style, and budget. Our designers create CAD renders for your approval. Once the design is finalised, we source stones and begin manufacturing. You can track progress at every stage through Caesar Track.

Absolutely. Many clients come with sketches, reference photos, or specific ideas. We can work from your concepts or develop designs based on your preferences and inspiration.

Design revisions are a normal part of the bespoke process. All versions are stored in Caesar Track with clear approval trails, so you can see the evolution of your piece and provide feedback at each stage.

Yes. All pieces come with a comprehensive warranty covering manufacturing defects. We also offer aftercare services including cleaning, resizing, and maintenance. Your complete project history is archived for future reference.

We primarily work with GIA-certified diamonds, the industry's most trusted grading standard. Full certification documentation is provided with every stone and logged in Caesar Track.

We guide you through the selection process, explaining how the 4Cs (Cut, Colour, Clarity, Carat) affect appearance and value. We curate shortlists based on your priorities—whether you prioritise size, quality, or value.

Yes. We have access to a global network of suppliers and can source specific diamonds, coloured gemstones, and rare stones. Requirements are logged in Caesar Track and we provide options as they become available.

We can source lab-grown diamonds upon request. We always clearly distinguish between natural and lab-grown stones, ensuring full transparency in all documentation.

All our diamonds are Kimberley Process certified, ensuring they are conflict-free. We maintain full traceability from source to setting, documented in every project.

Caesar Track is our proprietary project management platform. It gives you a private digital space for your project where all designs, communications, stones, costs, and manufacturing stages are tracked in one place.

Caesar Track runs behind the scenes on every project. You benefit from organised communication, tracked progress, and complete documentation—without needing to actively manage anything yourself.

Yes. Manufacturing stages are tracked with clear status updates. You'll always know whether your piece is in design, stone selection, casting, setting, or quality control.

Yes. Caesar Track uses industry-standard security. Your project details, financial information, and communications are private and accessible only to you and our team.

Contact us for an initial discovery call. We'll discuss your business, typical orders, and expectations. Most partnerships begin with a pilot project to ensure alignment before ongoing work.

We offer white-label manufacturing, bespoke production for your clients, diamond and gemstone sourcing, and CAD design services. All work is managed through Caesar Track for full visibility.

We're flexible on minimums, especially for pilot projects. For ongoing production work, we typically suggest batches that make logistical sense, but we'll discuss what works for your business.

Yes. Approved trade partners receive competitive pricing on certified diamonds. We can also work on memo and consignment arrangements depending on the relationship.

Pricing depends on design complexity, materials (metals and stones), and manufacturing time. We provide detailed quotes before any work begins, with costs tracked transparently in Caesar Track.

Yes. We typically require a 50% deposit to begin work, with the balance due before delivery. For trade accounts, we can discuss alternative payment arrangements.

We accept bank transfer and debit card payments. For larger purchases, we can discuss structured payment plans.

Pieces are delivered by fully insured, tracked courier within the UK, or by insured international courier for overseas clients. Collection from our Hatton Garden office can also be arranged by appointment.

Yes. Every shipment is fully insured for its replacement value from the moment it leaves our workshop until it is signed for on arrival.

Yes, we ship worldwide using insured couriers. Any import duties or taxes are the recipient's responsibility and are confirmed with you before dispatch.

UK delivery is typically 1-2 working days, and international delivery is usually 3-5 working days. Tracking details are issued as soon as your piece is dispatched and recorded in Caesar Track.