Accessibility Statement

1. Our Commitment

Caesar Diamonds Ltd is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all our visitors. This statement reflects our ongoing efforts to comply with the Equality Act 2010 and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

2. Measures to Support Accessibility

We have taken the following measures to ensure accessibility: Appointed an accessibility coordinator, Included accessibility as part of our mission statement, Integrated accessibility into our development processes, Provided continuous accessibility training for our staff, Included people with disabilities in our user testing, and Regularly reviewed and tested our website for accessibility issues.

3. Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements to improve accessibility for people with disabilities. We aim to conform to WCAG 2.1 Level AA standards. "Conformance" means that the content meets all the requirements of the specified standard. We are working towards full conformance and acknowledge areas where we are still making improvements.

4. Accessibility Features

Our website includes the following accessibility features: Clear navigation structure with logical heading hierarchy, Alternative text for all meaningful images, Keyboard navigation support for all interactive elements, Sufficient color contrast between text and backgrounds, Resizable text without loss of functionality, Clear focus indicators for keyboard navigation, Descriptive link text, Form labels and error messages, and Responsive design for various screen sizes and zoom levels.

5. Compatibility

Our website is designed to be compatible with the following technologies: Modern web browsers (Chrome, Firefox, Safari, Edge - latest 2 versions), Screen readers (JAWS, NVDA, VoiceOver), Operating systems (Windows, macOS, iOS, Android), and Assistive technologies such as screen magnifiers and voice recognition software.

6. Known Limitations

Despite our best efforts, some content may not yet be fully accessible. We are aware of the following limitations: Some portfolio images may lack detailed alternative text, Certain third-party embedded content may not be fully accessible, Some PDF documents may not be fully accessible (we are working to remediate these), and Complex data visualizations in Caesar Track may require additional support. We are actively working to address these issues.

7. Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers, please contact us: Email: info@caesardiamonds.com, Phone: +44 7400 400918, Post: Caesar Diamonds Ltd, 100 Hatton Garden Suite 225, London EC1N 8NX. We aim to respond to accessibility feedback within 5 business days and to provide a solution within 10 business days.

8. Alternative Access

If you are unable to access content or features on our website, we can provide alternative formats. This may include: Email or telephone support to complete enquiries, Printed materials upon request, In-person consultations at our London showroom with accessibility accommodations, and Alternative formats for documents (e.g., large print, accessible PDF). Please contact us to request alternative access.

9. Technical Specifications

Accessibility of this website relies on the following technologies: HTML, CSS, JavaScript, WAI-ARIA (Web Accessibility Initiative – Accessible Rich Internet Applications). These technologies are relied upon for conformance with the accessibility standards used.

10. Assessment and Testing

11. Enforcement and Compliance

If you are not satisfied with our response to your accessibility concern, you may contact the Equality Advisory and Support Service (EASS) or the Equality and Human Rights Commission (EHRC). For issues related to public sector websites, you may also contact the Government Digital Service (GDS).

12. Formal Complaints

If you wish to make a formal complaint about accessibility, please write to us at: Caesar Diamonds Ltd, Accessibility Team, 100 Hatton Garden Suite 225, London EC1N 8NX, or email info@caesardiamonds.com with "Accessibility Complaint" in the subject line. We will acknowledge your complaint within 3 business days and provide a full response within 14 business days.