Privacy Policy

1. Introduction

Caesar Diamonds Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including Caesar Track. This policy complies with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

2. Company Information

Caesar Diamonds Ltd, registered in England and Wales, with our registered office at 100 Hatton Garden Suite 225, London EC1N 8NX. We are the data controller responsible for your personal information. For data protection queries, contact: info@caesardiamonds.com

3. Information We Collect

We may collect the following types of information: Personal identification (name, email, phone, company name), Project information (design preferences, budget, timeline), Communication records (emails, messages via Caesar Track), Technical data (IP address, browser type, device information), and Usage data (pages visited, time spent, features used).

4. How We Use Your Information

We use your information to: Provide and manage our jewellery services and Caesar Track platform, Process and fulfill your orders, Communicate with you about projects and enquiries, Improve our website and services, Comply with legal obligations, Send marketing communications (with your consent), and Prevent fraud and ensure security.

5. Legal Basis for Processing

We process your data based on: Contract performance (to fulfill our services to you), Legitimate interests (to improve our services and communicate with you), Legal obligation (to comply with tax, accounting, and regulatory requirements), and Consent (for marketing communications, which you can withdraw at any time).

6. Sharing Your Information

We may share your information with: Service providers (payment processors, hosting services, email providers), Professional advisors (lawyers, accountants), Regulatory authorities (when legally required), and Business partners (only with your explicit consent). We do not sell your personal data to third parties.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project data is retained for 7 years for accounting and warranty purposes. Marketing data is retained until you withdraw consent.

9. Your Rights

Under UK GDPR, you have the right to: Access your personal data, Rectify inaccurate data, Request erasure of your data, Restrict processing, Object to processing, Data portability, Withdraw consent at any time, and Lodge a complaint with the Information Commissioner's Office (ICO). To exercise these rights, contact us at info@caesardiamonds.com

10. Cookies

Our website uses cookies to improve your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: Caesar Diamonds Ltd, 100 Hatton Garden Suite 225, London EC1N 8NX, Email: info@caesardiamonds.com, Phone: +44 7400 400918